Rebalance Healthcare Pty Ltd is committed to protecting your privacy and handling your personal and health information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1.     What Information We Collect

We may collect the following information:

·  Personal details: name, date of birth, contact information

· Health and medical information relevant to your occupational therapy care

·  Service history, treatment notes, and reports

·      Billing and payment information

2.     How We Collect Information

We collect information:

·      Directly from you when you provide it in appointments, forms, or communications

·  From other health professionals, referrers, or case managers (with your consent)

·      During the delivery of occupational therapy services, including telehealth and in-person sessions

3.     Why We Collect Information

We collect and use your information to:

·      Provide occupational therapy services safely and effectively

·      Communicate with you and other healthcare providers as required

·      Manage billing, appointments, and administrative tasks

·      Meet legal and regulatory obligations

·     We may also use parts of your health information for research purposes, in study groups, and for advertising and marketing. Should this be required, then be assured that your personal identity will not be disclosed without your consent to do so.

4.     Disclosure of Information

We may disclose your personal or health information to:

·  Other healthcare professionals involved in your care

·    Referrers or case managers (with your consent)

·  Funding bodies or insurers (e.g., NDIS, private insurance) as required for funding or claims

·    Where required by law

We will not disclose your information to third parties for marketing or other purposes without your consent.

5.     Data Storage and Security

We take reasonable steps to protect your personal and health information against:

· Unauthorized access, disclosure, or misuse

·    Loss or damage

·    Improper handling

Information may be stored digitally or physically in secure systems. Your data is stored in Australia.

6.     Access and Correction

You have the right to:

·  Request access to your personal and health information

·  Request corrections to your information if it is inaccurate or incomplete

Please contact us to make such requests.

7.     Complaints

If you have any concerns about how your information is handled, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8.     Contact

Rebalance Healthcare Pty Ltd

ABN: 15689652971

admin@rebalancehealthcare.com

02 7229 2595

PO BOX 180, Hurlstone Park NSW 2193